FREQUENTLY ASKED QUESTIONS

If you wish to book an appointment with the designer you can email us at chynnamamawalatelier@gmail.com or you may click any “Book an Appointment” button and fill the form with your personal details. Then our team will get back to you as soon as we read it.

You can also contact us directly for your bookings:

  1. Landline # (02) 428 2060
  2. Mobile # (+63) 917 5773150
  3. Email: chynnamamawalatelier@gmail.com

Since we take pride in high quality pieces, each pre-order will take 15 days to make. The counting will begin once the item has been paid.

Once the piece has been created,  it will be shipped right at your doorsteps. Please take note of the follow shipping days:

 

  Location  Shipping Days Flat Rates
 Within Metro Manila 1 to 2 Working Days *Dresses or Casual Clothing (P350/item)*Gowns or Suits (P550/item)
Luzon 3 to 5 Working Days *Dresses or Casual Clothing (P450/item)*Gowns or Suits (P750/item)
Visayas 5 to 7 Working Days *Dresses or Casual Clothing (P650/item)*Gowns or Suits (P950/item)
Mindanao 6 to 8 Working Days *Dresses or Casual Clothing (P750/item)*Gowns or Suits (P1,050/item)
International 7 to 10 Working Days International shipping will be paid on the second installment after the courier declares the exact amount of the shipping fee

 

Please take note that all rates are subject to change without further notice and all shipping fees shall be shouldered by the buyer.

  1. Go to the Pret-a-porter section.
  2. Click the product you would like to view in greater detail.
  3. To order a product, click the product, select the size and quantity you want to order, then click the “ADD TO CART” button. The item will automatically be placed in your shopping bag.
  4. Click “CONTINUE SHOPPING” if you wish to order more items. If you are done shopping, click “CHECK OUT”.
  1. After placing your orders, click “CHECK OUT”.
  2. Fill out the Check Out form with your personal details, and your preferred mode of payment and delivery.
  3. Click “SUBMIT” and proceed to completing payment.

For payments through Bank Deposit, Western Union and Palawan Express payment must be completed within 72 hours or 3 working days after submitting your order . Please note orders will automatically be cancelled if we do not receive payment within the 3-days grace period.

For payments through PAYPAL, payment must be completed right after the order form is submitted.

Payment Methods for local and international orders:

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I.) BANK DEPOSIT

BANCO DE ORO

Please complete payment within 72 hours (3 working days) at any BDO branch.

Please take note of the bank account details:

Account Name: Chynna Alyssa Mamawal

Account Number: 001500411491

Bank Branch: SM Head Office, Pasay City

When payment is complete, kindly inform us the following details:

  1. Your name (as indicated on your order form)
  2. Date of Deposit
  3. Amount Deposited
  4. Bank Branch
  5. Copy of Deposit Form

Please send these details through our e-mail (chynnamamawalatelier@gmail.com) or Mobile Phone (+63 917 577 3150)

SECURITY BANK

Please complete payment within 72 hours (3 working days) at any Security Bank branch.

Please take note of the bank account details:

Account Name: Chynna D. Mamawal

Account Number: 0000021264551

Bank Branch: Dahlia, Fairview, Quezon City

When payment is complete, kindly inform us the following details:

  1. Your name (as indicated on your order form)
  2. Date of Deposit
  3. Amount Deposited
  4. Bank Branch
  5. Copy of Deposit Form

Please send these details through our e-mail (chynnamamawalatelier@gmail.com) or Mobile Phone (+63 917 577 3150)

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II.) PAYPAL

Pay using your CREDIT CARD or DEBIT CARD through PAYPAL. PayPal will process payments from Visa, Mastercard, American Express, & Discover credit cards. Please take note that you don’t need to have a PAYPAL account to use PAYPAL.

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III.) WESTERN UNION

When payment is complete, kindly inform us the following details:

1.) Your name (as indicated on your order form)

2.) Date of Money Sent

3.) Amount of Money Sent

4.) Western Union Branch

5.) Tracking Number

Please send these details through our e-mail (chynnamamawalatelier@gmail.com) or Mobile Phone (+63 917 577 3150)

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IV.) PALAWAN EXPRESS

When payment is complete, kindly inform us the following details:

Your name (as indicated on your order form)

1.) Date of Money Sent

2.) Amount of Money Sent

3.) Western Union Branch

4.) Tracking Number

Please send these details through our e-mail (chynnamamawalatelier@gmail.com) or Mobile Phone (+63 917 577 3150)

Since all pieces are pre-order and of high-quality, the following items are final and may not be returned or exchanged.

However, for pieces that are P6,000 and above, there is a free one time alteration. The client may go to the shop so our alter then we can ship it back to the client 5 to 7 days after. Shipping costs will be free of charge.

We only allow one time alteration, no returns or refunds will be accepted once order has been paid for.

To have an item exchanged, please email us: chynnamamawalatelier@gmail.com

We have a no return, no exchange policy for international orders.

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© Chynna Mamawal Atelier